alpa66 Privacy Policy
Your privacy is our priority. This document explains how alpa66 collects, uses, stores and protects the personal information of members who use our sports betting and online casino platform.
Your Privacy, Our Responsibility
alpa66 handles personal data with care and accountability. Here are the six core principles that form the foundation of our privacy policy.
Data Protection
All member personal information is stored on servers secured with 256-bit SSL encryption. We do not disclose data to third parties without your consent, except where required by law.
Information Confidentiality
Your name, account number, email and MyKad information are handled in strict confidence. Only authorised alpa66 staff may access member personal records for legitimate operational reasons.
Minimum Collection
alpa66 only collects data that is strictly necessary for account registration, identity verification, payment processing and compliance with our international licensing requirements.
User Access Rights
You have the right to review, amend or request deletion of your personal data at any time. Contact our 24/7 support team to submit any data-related request.
Payment Security
Transaction information processed through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency is handled in a secure environment and is not stored in plain text.
Regular Updates
This Privacy Policy is reviewed periodically to ensure it reflects alpa66's latest practices. Any significant changes will be communicated to members via email or in-platform notification.
Information We Collect
Personal Information at Registration
When you register an alpa66 account, we require the following basic information to verify your identity and ensure your account operates smoothly:
- Full name as shown on your identity card (MyKad) or passport
- Malaysian identity card number (MyKad) or passport number for non-citizen members
- Date of birth — to confirm that you are 21 years of age or older
- An active email address
- A valid Malaysian mobile phone number
- Your preferred payment method details
alpa66 only accepts members aged 21 and above. Age verification is part of the KYC (Know Your Customer) process required under our international licence.
Usage and Technical Data
While you use the alpa66 platform, our systems automatically record certain technical information for security, maintenance and service improvement purposes:
- IP address and general location (country / region)
- Device type, operating system and web browser used
- Access time and session duration
- Pages visited and actions taken within the platform
- Error logs and diagnostic data
This data is used to identify suspicious access attempts, prevent fraud and ensure the platform runs smoothly for all members.
Financial Transaction Information
Every deposit and withdrawal transaction made through payment methods supported by alpa66 — including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC and ETH — is recorded for financial audit, tax compliance and anti-money laundering purposes.
Transaction records are retained for the period required by applicable licensing and legal obligations. Your full e-wallet or bank account number is not stored in our system once a transaction is complete.
Communications with Support
When you contact the alpa66 customer service team via live chat or email, the content of those conversations may be stored for quality assurance and future reference. We will not use this communication history for marketing purposes without your consent.
How We Use Your Information
alpa66 uses the information collected solely for platform operations, legal compliance and improving the user experience. Below is a summary of how data is used:
| Purpose of Use | Related Data Types | Legal Basis |
|---|---|---|
| Identity verification and account registration | Name, MyKad, date of birth, email, mobile number | Contractual and licensing requirements |
| Processing deposits and withdrawals | Payment method details, transaction records | Contract performance |
| AML and KYC compliance | Identity documents, financial records | Legal and licensing obligations |
| Security and fraud prevention | IP address, access logs, transaction patterns | Legitimate interests of alpa66 |
| Customer support and complaint resolution | Communication history, account details | Contract performance |
| Delivery of essential service communications | Email, mobile number | Legitimate interests and consent |
Marketing Communications
If you provided consent during registration, alpa66 may send you information about promotions, bonuses or platform updates via email or in-app notifications. You may withdraw this consent at any time by contacting our customer support or through your account settings.
Data Sharing and Disclosure
Authorised Third Parties
alpa66 does not sell, rent or trade your personal information to any third party for commercial purposes. However, in certain situations, we may need to share your data with the following parties:
- Payment processors: Service providers such as Touch 'n Go, DuitNow and the FPX network receive the minimum transaction information needed to carry out your transfers.
- Technology providers: Companies that manage technical infrastructure, server hosting and cybersecurity services on behalf of alpa66, subject to strict confidentiality agreements.
- Licensing authorities: International licensing bodies that regulate alpa66's operations may require access to certain records as part of compliance audits.
- Law enforcement: When alpa66 is required to comply with a court order or an official request from a legitimate authority.
Cross-Border Data Transfers
As alpa66 operates under an international licence, some of your personal data may be processed or stored on servers located outside Malaysia. All such data transfers are carried out with security controls that are equivalent to or stricter than local data protection standards.
alpa66 ensures that every third-party service provider meets equivalent privacy and data security standards before any data transfer takes place.
Your Rights as a Member
As an alpa66 member, you have several guaranteed rights regarding your personal information. Scroll right to view all of these rights.
Right of Access
You may request a copy of the personal information we hold about you at any time through our 24/7 support.
Right of Rectification
If any information in your account is inaccurate or out of date, you have the right to request an immediate correction from our team.
Right of Erasure
You may request deletion of your personal data, subject to the record retention obligations set by our international licence.
Right to Object
You may object to the use of your data for direct marketing or analytics purposes without affecting your access to your main account.
Right to Portability
You have the right to receive your personal data in a structured, machine-readable format, where technically feasible.
Right to Restriction
In certain circumstances, you may request that the processing of your data be temporarily restricted while any dispute is being resolved.
Cookies, Security and Storage
Use of Cookies
The alpa66 platform uses cookies and similar tracking technologies to provide you with a better experience. Cookies are used for the following purposes:
- Essential cookies: Required for core platform functions such as login session management and language preferences.
- Performance cookies: Collect anonymous, aggregated data to help us understand how members use the platform and identify areas for improvement.
- Functional cookies: Save your preferences such as display settings and favourite sports.
You can control or delete cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality.
Technical Security Measures
alpa66 applies multiple layers of technical and organisational protection to keep member data secure at all times:
- Data encryption in transit using TLS 1.3 protocol
- Data encryption at rest on servers
- Role-based access control (RBAC) for internal staff
- 24/7 system monitoring and automated intrusion detection
- Regular security audits by independent third parties
- Established data incident response procedures
While alpa66 takes reasonable steps to protect your data, no internet transmission system or electronic storage is 100% secure. You are also responsible for keeping your account password confidential.
Data Retention Period
alpa66 retains your personal information for as long as your account is active or as long as it is needed to provide services. After an account is closed, certain data may still need to be kept for an additional period to meet applicable licensing, tax and legal obligations.
When data is no longer required, alpa66 will delete or anonymise it in a secure and irreversible manner.
Contact Us and Update Policy
How to Contact the Privacy Team
If you have any questions, concerns or wish to exercise any of your data rights stated in Section 4, you can contact alpa66 through the following channels:
- Live Chat 24/7: Available directly on the alpa66 platform in Malay and English
- Email: [email protected]
Our support team operates around the clock, seven days a week. We aim to address every privacy-related request within a reasonable timeframe.
Updates to This Privacy Policy
alpa66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service additions. The effective date shown at the top of this document indicates the latest version currently in force.
Significant changes to this Privacy Policy will be communicated to members via their registered email or through a clear notice on the platform. Continued use of the alpa66 platform after such changes take effect will be considered as your acceptance of the latest version of the Privacy Policy.
We encourage you to review this page periodically to stay informed about how we manage your personal information.
Your Data is Safe With Us
alpa66 ensures the security of your personal information at every step. Enjoy sports betting and online casino with full confidence that your privacy is always protected.